Ongoing Support
We know teachers lead busy lives, with countless demands on their time. So we want to help you integrate 3D printing and design into your classroom as effectively and efficiently as possible. Plus, if you encounter an issue, we want you to find a solution as quickly as possible, so you can get back to doing what you do best – teaching!
Makers Empire’s School Subscription includes ongoing support for all teachers within a school to ensure ongoing success and minimise disruption. Our expert learning and technical teams are here to guide and support you through every step of your 3D printing journey.
“I have been delighted with the ongoing support that Luke and the Makers Empire team has provided to me and my site. Luke has been very responsive to my questions and queries and was successfully able to repair our printer. He kept me fully informed about the printer and the time line required to fix it… A wonderful engaging program, fantastic training, and outstanding ongoing support makes Makers Empire so successful!”
– Jane Wetherall, Year 1/2 Teacher
Clare Primary School
Implementation Support
Purchased a Makers Empire School Subscription or custom solution? We’re excited to be working with you and your school!
For the best Makers Empire experience, we suggest reviewing the following guides we have prepared for you and your staff.
- Implementation plan for schools
- Software installation guide for teachers and IT support staff
- Complete the Professional Development series in the Teacher’s Dashboard
- Use the Getting Started Guide in the Teacher’s Dashboard.
If you encounter an issue when setting up Makers Empire at your school, we suggest the following:
- Check out the Knowledgebase/FAQs – chances are, we have already covered your issue there.
- Use our in-website messaging service to chat with one of our team – see bottom right of this screen.
- Contact us with details of your issue.
Makers Empire 3D Software Support
If you encounter an issue when using Makers Empire 3D software, we suggest the following:
- Check out the Knowledgebase/FAQs – chances are, we have already covered your issue there.
- Use our in-website messaging service to chat with one of our team – see bottom right of this screen.
- Contact us with details of your issue.
Makers Empire Hardware Support
For schools that purchase 3D printing hardware as part of a bundled Makers Empire 3D solution, Makers Empire also includes:
- Step-by-step videos on setting up and using 3D printers;
- Videos on fixes to common printer issues and 3D hardware terminology
- Regular blogs about 3D printing hardware by our hardware expert;
- Ongoing support and troubleshooting.
If you encounter an issue when using Makers Empire 3D software, we suggest the following:
- Check out the Knowledgebase/FAQs – chances are, we have already covered your issue there.
- Use our in-website messaging service to chat with one of our team – see bottom right of this screen.
- Contact us with details of your issue.
